We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.
Given the personal nature of our products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a warranty to protect your investment.
North American Limited Warranty
Your Dream Time Bedding mattress and matching foundation have been engineered to work together to provide the best sleep system. When purchased as a set. Mattress, and foundation warranty is for the number of years shown on the warranty guide. Consult the letter code shown on the Law Tag affixed to your new Dream Time Bedding mattress.
- Should your mattress be defective due to faulty workmanship or structural defects? Your Dream Time Bedding product will be replaced or repaired without charge, during the initial period of warranty (other than specific limitations contained herein). Slight body impressions may form caused by the natural nesting and conforming that occurs as the cushioning materials contour, and are not considered a structural defects. After the replacement or repair will be made at a prorate charge of the current manufacturers suggested retail price, times the numbers of years used.
- Warranty is not applicable if an additional centre rail does not properly support foundation with leg support frame on queen or king size.
- Warranty is not applicable if mattress/foundation is abused, damaged or has been burned, soiled, or in unsanitary condition and it shall not apply to border wires which are bent due to moving.
- Use of improper foundation may lead to abuse if mattress is purchased separately, and will not be covered by this warranty. For proper support, a Dream Time Bedding matching foundation is highly recommended.
- Warranty shall not apply if Law Tag is removed. • Warranty is only valid to the original purchaser of Dream Time Bedding mattress.
- Mattress fabric is excluded from this Limited Warranty due to the nature of the product.
- All transportation costs are not covered by this warranty.
- Service and handling charges will apply.
- Warranty registration card must be mailed to the manufacturer at time of purchase.
- In any event you have observed any defects, you should contact your retailer service provider with proof of purchase or write directly to Dream Time Bedding.
